Price increase

[SKY1992bf]

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@robo5 wrote:

Not a contract then, it's wrong or give me the option to cancel? Perhaps they would think again before upping the price !!! Just because it's in the terms and conditions doesn't make it right!!!!!

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@robo5 you joined because you agreed to be bound by the terms and conditions 

if you weren't prepared to accept the terms and conditions then you shouldn't have signed up 

if you didn't read them beforehand then that's on you not sky as they clearly state prices can rise in contract 

[Mark39]

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@robo5 wrote:

Don't call it a contract then!

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It's most definitely a contract. If you didn't like the terms and conditions of the contract, why sign up?

[robo5]

Do you work for sky? Can't justify that this excuse of a contract with quoting t&c can be anything but wrong it's not a contract what ever you say sky employee!!!!!

[Daniel0210]

@robo5 

No Sky employee has posted on this thread. Clearly you haven't read the bold type underneath some user names. 

[Mark39]

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@robo5 wrote:

Do you work for sky? Can't justify that this excuse of a contract with quoting t&c can be anything but wrong it's not a contract what ever you say sky employee!!!!!

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Ah, the usual response when someone disagrees with you.😁😁😁

[MarkGoldsmith]

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@robo5 wrote:

Do you work for sky? Can't justify that this excuse of a contract with quoting t&c can be anything but wrong it's not a contract what ever you say sky employee!!!!!

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A contract is a binding agreement between two or more people or parties, which is exactly the agreement a customer has in place with a service provider i.e they provide the define service, and you agree to adhere to the terms of that service which would include price, payment schedule, cancellation rights etc.

There is nothing legally that defines a contract as being at a fixed price.

[Mark39]

I think it will fall on deaf ears, @MarkGoldsmith 

[Chodley]

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@robo5 wrote:

Not a contract then, it's wrong or give me the option to cancel? Perhaps they would think again before upping the price !!! Just because it's in the terms and conditions doesn't make it right!!!!!

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There is nothing in the generic definition of a contract to say the price can't change during the period. It's entirely down to the content of the actual contract and if that says the price can go up and we sign it then that is the contract we agreed to.

The fact you or I might have understood it to mean fixed price and don't bother to read the Ts & Cs is not legally relevant, no matter how many exclamation marks employed.

Having said that, the "inflation plus x%" larceny of most Telcos is getting some legislative attention at the moment.

[TimmyBGood]

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@Chodley wrote:

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@robo5 wrote:

Just because it's in the terms and conditions doesn't make it right!!!!!

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Having said that, the "inflation plus x%" larceny of most Telcos is getting some legislative attention at the moment.

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'Regulatory' rather than 'legislative', given the initiative is coming from Ofcom and not government.  It's the underpinning legislation which gives Ofcom the power to intercede on pricing of broadband/telecoms but not subscription television.

[Chodley]

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@TimmyBGood wrote:

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@Chodley wrote:

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@robo5 wrote:

Just because it's in the terms and conditions doesn't make it right!!!!!

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Having said that, the "inflation plus x%" larceny of most Telcos is getting some legislative attention at the moment.

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'Regulatory' rather than 'legislative', given the initiative is coming from Ofcom and not government.  It's the underpinning legislation which gives Ofcom the power to intercede on pricing of broadband/telecoms but not subscription television.

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Aye, fair correction sir.

[Faye302]

Just received the price increase email for my boardband effective from April, but I just joined since Jan. I called the number provided in the email and they said they cannot cancel without a penalty. They also ask me to check again in 8 days, they said there usually a discount offer every 8 days if we want to lower our future price. 

[PandJ2020]

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@Faye302 wrote:

I called the number provided in the email and they said they cannot cancel without a penalty. 

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That's incorrect.  You can leave penalty free with this increase.

Call again and insist.

[Daniel0210]

@Faye302 

You were misinformed. You can leave Sky Broadband penalty free if you call within 30 days of receiving the email/letter. This does not apply for TV subscriptions though. 

[conroyart]

My increase is a whopping 23%. There are clear errors in the Sky figures but all I was offered was a recontract which would have worked out at an even higher price. Also offered the choice of cancelling whole subscription even though contracted till October. So now researching alternatives.

[Mark39]

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@conroyart wrote:

My increase is a whopping 23%. There are clear errors in the Sky figures but all I was offered was a recontract which would have worked out at an even higher price. Also offered the choice of cancelling whole subscription even though contracted till October. So now researching alternatives.

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Where?