I've just moved from Sky broadband because of the excessive price rise.
Like other, Sky seemed to have no interest in retaining me as a customer.
All my bills have been paid in full and on time. Sky have never had any additional costs in providing my services with engineer visits or replacement equipment.
What I'm staggered about is it is actually going to cost Sky for me to leave.
They will have to send out a returns package for their hub, pay the cost of return and (no doubt) pay their third party return centre to handle it.
Of course, in terms of doing a switch, you have to factor in the 'impact'.
By this I mean, e-mail addresses, configuration of new router, reconfiguration of WiFi devices etc.
For me this was easy. I made the decision some years back to use a third partly e-mail provider and purchase my own internal LAN equipment.
When I switched, I simply had to connect my new provider's router and move the WAN cable from my own router from the Sky hub to that.
I was amazed to find the Prime stream my other half was watching at the time didn't even stutter!
