Price hike April 2024

[Hengus]

Sorry to hijack an old thread, but I thought that I should share my experience as a Platinum customer for Sky TV. Over the course of the next two months, my Sky TV subscription will increase by 30.3%. Sky has come up with an offer for a new 2 year contract but CS adamantly refuses to let me see the terms and conditions of the contract that I would be agreeing to.

In particular, I am concerned about the uncertainty of the annual price rises. I was told today that I would have the right to cancel my contract (within a certain period) once any price increase is announced. This forum thread suggests otherwise. This is what I specifically wanted to see in writing. I have given Sky contract cancellation. It is probably the big kick to leave that I needed.

[Anonymous]

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@Hengus wrote:

Sorry to hijack an old thread, but I thought that I should share my experience as a Platinum customer for Sky TV. Over the course of the next two months, my Sky TV subscription will increase by 30.3%. Sky has come up with an offer for a new 2 year contract but CS adamantly refuses to let me see the terms and conditions of the contract that I would be agreeing to.

In particular, I am concerned about the uncertainty of the annual price rises. I was told today that I would have the right to cancel my contract (within a certain period) once any price increase is announced. This forum thread suggests otherwise. This is what I specifically wanted to see in writing. I have given Sky contract cancellation. It is probably the big kick to leave that I needed.

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Unless they've made or are making a change to the T&C's then you're quite correct, the mid-contract price rises do not allow you to leave the TV package penalty free. Broadband yes, I did that myself a few months back but did re-negotiate the TV package (for an 18 month new deal) that suited ourselves despite still having about 6 months left on minimum term.

[Hengus]

CS was adamant that I could cancel Sky TV but they will not provide any evidence to support such a claim. It would seem that minimum term is now 2 years.

[Totalwar2]

If that the case then now way I can sign up to 24months.So when my 18months is up I be leaving Sky.

[Anonymous]

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@Hengus wrote:

CS was adamant that I could cancel Sky TV but they will not provide any evidence to support such a claim. It would seem that minimum term is now 2 years.

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Yes, all re-subscriptions and new customers alike are minimum 2 year deals, which means 2 mid-contract price rises, with no way to leave unless (as I said) they have changed their T&C's. If they have then I can't see why they wouldn't be able to at least send you a link to read them online. I suspect they're either clueless or just flat out lying.

[Hengus]

'Clueless or flat out lying' - the Jury is out on that one.  I don't think that is unreasonable for a customer to ask to see the contract terms and conditions before agreeing to unknown annual price rises.; particularly, as the contract seems to have changed (eg; 18 months to 2 years minimum term). 

[Totalwar2]

Looks like I be going back to Sky Stream only one month contract.

[Outertrial]

Irrespective of the right to cancel, I don't want to sign up to a 24-month deal for TV and broadband. Sky has lost so much content over the last two years I'm not confident there'll be much of anything left in 2026!

[Hengus]

It looks like Sky is going to have to get into line with OFCOM policy.

https://www.ispreview.co.uk/index.php/2024/07/ofcom-uk-approve-plan-to-ban-some-mid-contract-broadba...

[Anonymous]

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@Hengus wrote:

It looks like Sky is going to have to get into line with OFCOM policy.

https://www.ispreview.co.uk/index.php/2024/07/ofcom-uk-approve-plan-to-ban-some-mid-contract-broadba...

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But only for new or re-contracting customers from January next year, which means any new or re-contracting (or recently re-contracted) customers on a 24 month contract can still be charged two rises worked out on the present T&C's.

From January next year they'll simply increase the price from the get go.

[Hengus]

Agreed. However, Sky is now an outlier. The decent thing would be for them to take action before they are required to do so.  

[MarkGoldsmith]

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@Anonymous wrote:

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@Hengus wrote:

It looks like Sky is going to have to get into line with OFCOM policy.

https://www.ispreview.co.uk/index.php/2024/07/ofcom-uk-approve-plan-to-ban-some-mid-contract-broadband-price-hikes.html

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But only for new or re-contracting customers from January next year, which means any new or re-contracting (or recently re-contracted) customers on a 24 month contract can still be charged two rises worked out on the present T&C's.

From January next year they'll simply increase the price from the get go.

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The likes of Virgin have already made this change and its worse news for customers ( which was easily predicted). Mid-contract prises rises aren't gone, they just have to be set at the start of a contract which means the providers are putting in higher annual price rises baked into the contract e.g 8%-10%, which seeing how inflation is back in the 2-3% category is signifcantly higher than what likley would end up being 5-6% rise based on the previous model.

As these companies can't predict 2 years in the future, they will have to be low risk and set a higher annual charge than we would have seen under the old model.

[Doc5907]

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@Totalwar2 wrote:

Looks like I be going back to Sky Stream only one month contract.

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My contract is up for negotiation in December and as painful as it might be perceived by me, I also may have to consider Stream.

[kingkenny12]

What I find strange is subscribers moan all day long how bad sky is and believe me it's garbage the programs are utter rubbish, but then a subscriber will say I will go over to stream why ? Your still watching the same garbage on stream 😕 Since Comcast took over the quality has took a severe dip to the point I have cancelled my subscription, And I am delighted to say it gets switched off next Monday what joy.  I can't wait to be rid of this junk TV.  100s of channels of nothing is how I describe it. But it's 100s of channels of nothing in HD and UHD that sky charge you for on top of your subscription 😁 And not forgetting advert skipping that sky charge £5 for the privilege and subscribers pay for its unbelievable for skipping adverts  😁 Can I suggest to people life exists outside this junk TV and advert skipping money making scam by sky.  

[Hengus]

We have been out of contract now for a month. We miss the convenience of Sky recording but as most Apps offer 'Watch from the Start' recording is no longer a must. Our primary reasoning for leaving was a lack of content and increasing prices. So far no regrets.