26 Mar 2024 08:57 AM
Lots of comments from long standing Sky customers in this thread,this year.
Am just wondering if Sky/Comcast/Murdoch PLC or whoevers sat in Sky's ivory tower,do actually spare a thought for the likes of YOU and ME?
My girlfriend works in the video gaming industry,and if youre a gamer,you'll know where she's coming from.
She sarcastically says that give it two years,and you'll be forced to pay microtransactions to watch Sky.
As things stand with Sky's business or should I say greed model,dont rule ANYTHING out.
26 Mar 2024 09:36 AM
I think you are totally right. Switch providers each time your contracts up. EE reckon 2-3 weeks to switch over to them so i need to act fast if not ill be left with no services for a period of time. Tried in vane to get a U.K agent as in the past i dealt with scotts who were very helpfull. The indian call centres simply are not interested.. Maybe another reason to leave as you cant even speak to someone in your own country now.
26 Mar 2024 12:27 PM
I've just moved from Sky broadband because of the excessive price rise.
Like other, Sky seemed to have no interest in retaining me as a customer.
All my bills have been paid in full and on time. Sky have never had any additional costs in providing my services with engineer visits or replacement equipment.
What I'm staggered about is it is actually going to cost Sky for me to leave.
They will have to send out a returns package for their hub, pay the cost of return and (no doubt) pay their third party return centre to handle it.
Of course, in terms of doing a switch, you have to factor in the 'impact'.
By this I mean, e-mail addresses, configuration of new router, reconfiguration of WiFi devices etc.
For me this was easy. I made the decision some years back to use a third partly e-mail provider and purchase my own internal LAN equipment.
When I switched, I simply had to connect my new provider's router and move the WAN cable from my own router from the Sky hub to that.
I was amazed to find the Prime stream my other half was watching at the time didn't even stutter!
26 Mar 2024 12:33 PM
Posted by a Superuser, not a Sky employee. Find out more
@conroyart wrote:
No, other companies do not act like Sky who seem bent on alienating and losing customers. They are losing me for the sake of £20 after 18 years - not wise. An example - my EE mobile contract, 2 lines, comes to an end next month. A lovely conversation with EE, amazing customer service, halved my price from £36 to £18 - both lines have 30gb and unlimited calls and texts - £9 each. Also said I had missed increase. That is how you treat and retain loyal customers.
Your specific deal covers only mobile which is a far more competitive market so I would certainly expect better renewal deals for that.
The TV subscription market is certainly different, and less competitive with only really Virgin and EE TV as directly competitors in the marketplace.
Whilst there is competition in the broadband market it's not really that price competitive as you might expect as new customers deals can generally be loss leading for companies in order to get new customers through the door.
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26 Mar 2024 03:01 PM - last edited: 26 Mar 2024 03:04 PM
Wow thanks Sky for the mega price rise and there a cost of living rise as well and the strikes we had months on end new no content there then.I can understand price for sports channels as it costs a lot.Do you think this is a fair price rise.
my price hike is £9.50p
26 Mar 2024 03:07 PM
Can’t post on forum about price risesGet deleted really don't understand that.
26 Mar 2024 03:25 PM
Posted by a Superuser, not a Sky employee. Find out more
@Totalwar2 wrote:Can’t post on forum about price risesGet deleted really don't understand that.
It's been moved to the long existing thread. https://helpforum.sky.com/t5/Account-Billing/Price-hike-April-2024/td-p/4558564/page/27
26 Mar 2024 04:21 PM - last edited: 27 Mar 2024 09:22 AM by Daniel-F
Like I stated before sky T&c aren't worth the paper they are printed on we All know 1 price increase April BlaBla Bla
Which isn't true 3 price increase in 13 month's 4th increase in April
(Removed) my discounts haven't Finished
Just gave my cancellation notice but can't leave till End of May payed the remainder of the contract
Since start of contract my price has increased 20%
Rsised official complaint got No where
And i got an offer to recontract but for the pleasure of price increase their is a £20 Fee to recontact on Higher Price
New contract
Moderator note: Removed inappropriate comment
26 Mar 2024 04:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@Vestoffon wrote:
Rsised official complaint got No where
No reply? Or Sky doesn't think you have grounds?
26 Mar 2024 04:29 PM
Sky Quote T&c 1 price increase in April I didn't get any price increase
I must be stupid or Blind
26 Mar 2024 05:23 PM
@MarkGoldsmith really not my point. I am talking about courtesy, respecting loyalty and doing the best for the customer. And please dont reply with your unhelpful and ratter disturbing support of Sky. I have been with them near 2 decades and have never been treated like this.
01 Apr 2024 02:36 AM
I've not had a email about any price rise yet future bill says there is one, as SKY have failed to give me 30 days written notice i have grounds to cancel penalty free?
01 Apr 2024 08:12 AM
Posted by a Superuser, not a Sky employee. Find out more
@legendkiller2k23 wrote:
I've not had a email about any price rise yet future bill says there is one, as SKY have failed to give me 30 days written notice i have grounds to cancel penalty free?
You could ask Sky, but I doubt it.
01 Apr 2024 08:40 AM
Posted by a Superuser, not a Sky employee. Find out more
@legendkiller2k23 wrote:I've not had a email about any price rise yet future bill says there is one, as SKY have failed to give me 30 days written notice i have grounds to cancel penalty free?
Is there a letter in the Message section of your My Sky account?
Its possible the email Sky sent ended up in a junk folder but all official comms sent is always available within your My Sky account.
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01 Apr 2024 11:46 AM
I got the email and letter a while back advising me of a £6 per month increase, which is fine, I then check my bills this morning to find Sports is going up £3 a month and Cinema by £1 (not a lot I know), which I cannot see anywhere in any recent correspondence. This might be due to discounts ending but it would have been nice for them to notify me of this first.
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