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Discussion topic: Price hike April 2024

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This message was authored by conroyart This message was authored by: conroyart

Re: Price hike April 2024

Broadband they have used full price and not contracted price. Also added extra £2 to Signature which they have done 3 times now only to apologise and refund.

This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

 


@conroyart wrote:

Broadband they have used full price and not contracted price. Also added extra £2 to Signature which they have done 3 times now only to apologise and refund.


Yes, that's how Sky apply the jncrease, and the percentage increase they quote is on that basis. It can't be calculated on the contracted price because everybody's contracted price is different.

 

Good that they've refunded the Signature package error.

This message was authored by conroyart This message was authored by: conroyart

Re: Price hike April 2024

I understand that but they have used that figure to calculate my bill. So  have gone from 28 to 35. 50, a 23% increase. Sky do not increase by % but fixed amount. I believe broadband is 4.50 so I should be paying around 32 50.

This message was authored by BIGd1074 This message was authored by: BIGd1074

Re: Massive account price increase in May

If u are in contract u will b charged to cancell thats obvious but if your contract free and done your 18 months then u can leave as someone as allready stated if your within 14 days ov a new service u can cancell wiyhout a fee 

This message was authored by Andy2868 This message was authored by: Andy2868

Re: Price hike April 2024

My bill is rising from 64.00 to 73.40... 15% ..nice one Sky!!

My contract is ending soon so I will probably not renew.  If I was to take up any new contract are there any official dates for Sky prices rises under contract? The last 18 month contract I took out was at a great price but sadly 2 months into the contract they whacked the price up 😫

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@Andy2868 

In the UK the prices are reviewed and ultimately increased in April every year so the increase is usually seen in March bills.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Massive account price increase in May

Posted by a Superuser, not a Sky employee. Find out more

@BIGd1074 wrote:

If u are in contract u will b charged to cancell thats obvious but if your contract free and done your 18 months then u can leave as someone as allready stated if your within 14 days ov a new service u can cancell wiyhout a fee 


Please do not give incorrect information.

 

There is a specific contract exit for broadband contracts that applies for the increase.

I am just another Sky customer and my views are my own
This message was authored by Andy2868 This message was authored by: Andy2868

Re: Price hike April 2024

Thanks Daniel,

So anybody negotiating a contract today shouldn't be affected by increases until April 2025? Or do you think Sky would still do a price increase on the contract even just a week or 2 into it?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@Andy2868 

That's something you'd need to clarify with the agent depending on how near April 1st you discuss it. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by StormWreck This message was authored by: StormWreck

Re: Price hike April 2024

Do they post out different emails per packages? Just got one for Sky Talk but not for Sky or BB?

This message was authored by robo5 This message was authored by: robo5

Re: Price increase

Having been a subscriber for over 25 years I did not sign up to mid contract price rises this is a new phenomenon brought on by greedy service providers wether or not it's in t&c's it can't be defended by you or other sky employee's 

This message was authored by Jacqui193 This message was authored by: Jacqui193

Re: Price increase

I agree. However, it really is up to the Regulator to change this system. A hike of 20% one month after joining is pretty outrageous.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@Jacqui193 wrote:

I agree. However, it really is up to the Regulator to change this system. A hike of 20% one month after joining is pretty outrageous.


Just a note the proposed OFCOM change currently isn't to remove price rises it's to make it clear in the T&Cs the amount the price will rise on the annual price increase. This would likely lead to higher prices overall as the companies wouldn't be able to predict what inflation will be so far shared so they would likely take a lower risk higher number and say in the T&Cs your contract will increase by 10% every April.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by Mark39 This message was authored by: Mark39

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@robo5 wrote:

Having been a subscriber for over 25 years I did not sign up to mid contract price rises this is a new phenomenon brought on by greedy service providers wether or not it's in t&c's it can't be defended by you or other sky employee's 


Except that by definition, when you agreed your contract with Sky, by default you agreed mid contract price rises as they're part of the contractual terms and conditions. It's certainly not a new phenomenon for Sky. That's not a defence, it's simply a fact. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price increase

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

@robo5 wrote:

Having been a subscriber for over 25 years I did not sign up to mid contract price rises this is a new phenomenon brought on by greedy service providers wether or not it's in t&c's it can't be defended by you or other sky employee's 


Except that by definition, when you agreed your contract with Sky, by default you agreed mid contract price rises as they're part of the contractual terms and conditions. It's certainly not a new phenomenon for Sky. That's not a defence, it's simply a fact. 


Indeed - this isn't something new.  I'm well over 20 years and can remember it happening every year...

I am just another Sky customer and my views are my own
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