Price hike April 2024

[Daz7]

Hi 

I recently read that Sky is hiking the prices in April by 6.7%. I think that that's wrong if you are in contract.  When I signed the contract at a certain price for 18 months, that the price I should pay for the 18 months. You can do it with Sky Mobile, no price rise mid- contract. So why not with TV & broadband? 

[Hello+Golds]

I would like I would just like to point out to all sky customers. The prices are going up again and it would be a good idea to see if you can get better deals before they go up. I just like point out the sky customer service is good, very good When it working but as you will find out it can be poor. Also it would be nice if sky management would let you know all sky customers when things are changing it. I have been with sky 25 years and in time I have seen a lot of changes not all for the good.

[PandJ2020]

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@Hello+Golds wrote:

I would like I would just like to point out to all telecom firm customers. 

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It's not just Sky...  This year's round will be interesting - many firms have locked customers in CPI+x% increases so they win no matter what the inflation rate is...

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to see if you can get better deals before they go up.

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Generally it's very difficult to negotiate a deal if you're no where near the end of your minimum term.  Anecdotally, 'deals' are getting harder to come by.

[Daniel0210]

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@Hello+Golds wrote:

it would be nice if sky management would let you know all sky customers when things are changing it. 

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@Hello+Golds 

There was a press release earlier in which the Chief Operating Officer has stated

We’ll be contacting every customer that is impacted by this year’s changes soon, providing full clarity on how their products and services will be affected.

[MarkGoldsmith]

Also as a note negotiating a new deal wont negate the price rise. The April annual price rise ends up affecting all customers.

And has previously mentioned by others you will need to be in the past month of your fixed term deal to get anything other than "extend your contract at the current price" type deal.

[PandJ2020]

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@MarkGoldsmith wrote:

Also as a note negotiating a new deal wont negate the price rise. 

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...although, last year I negotiated a new deal (my renewal was in March) with the price rises considered.

The forum is flooded every year with the following:

1) I've just taken a new subscription and it's gone up!

2) My deal was fixed (oh no it wasn't)

3) Can they do this?

[GD1]

@Daz7  It's within the T & C's you've agreed to, so Sky can increase the base price, what you've agreed is a discounted period, not a fixed price for 18 months.

[mikealanr]

Hi @Daz7 

You aren't talking to sky. We are all customers here. Sky do publish in their terms that Price may change again during the minimum term. Also in the legal bit of their website they publish the actual increase amount for April.

I get what you are saying about mobile, but different product has different offerings. Most other broadband and TV companies increase in contract 

MikeAlanR

[TimmyBGood]

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@Daz7 wrote:

When I signed the contract at a certain price for 18 months, that the price I should pay for the 18 months. 

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Not when a price rise is specified in the contract and highlighted in the advertising.

Ofcom has always permitted this: they are proposing to change their regulations so that the amount of the rise will be specified from the start though.

https://www.ofcom.org.uk/consultations-and-statements/category-1/review-of-inflation-linked-telecoms... 

If suppliers were not permitted mid-point price rises then they'd just increase the initial cost to compensate.

[PandJ2020]

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@TimmyBGood wrote:

If suppliers were not permitted mid-point price rises then they'd just increase the initial cost to compensate.

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That is my fear - the law of unintended consequences...

I think the key issue is that size of rise is 'unknown' at the point the contract is agreed.  Whilst limits can be placed (max 10%) or the magnitude is linked to a benchmark (CPI/RPI) it's still effectively unknown.

[StormWreck]

Another hike.... what have they added as value. 

[PandJ2020]

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@StormWreck wrote:

Another hike.... what have they added as value. 

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The same as every other provider doing the same.

[MarkGoldsmith]

Inflation means prices go up as costs go up. So I certainly wouldn't expect to get more from any service as part of an annual price rise.

Hey at least it's not like the food industry where you are paying more for less as prices have gone up and the size of most foods has gone down.

[StormWreck]

3 times in 18 months... soon as I get the email I'll ask for a no pen cut. 

[Mandy+1256]

 The yearly price increase  & we get nothing more , after 13 yrs being of being a loyal customer I don't be surprised any more  I now expect the increase &  sky give no explaination why the increase . My sky tv increased by €2 .