Poor cust service and retention

[Sprucey1974]

So I am neari g thend of my tv deal contract with sky and I have noticed that new cust can get my package for at l3ast 12 pounds less and that with ad3d fibre broadband which I currenty dont have, I rang to discuss a new contract with the inclusion of Broadband and they came back with 75 or 59 ifI I reduced the netflixto basic from premium,I said no and end3d the conversation,I then gathered the info om s,ys web site in re.ation to new cust deals, I rang back said I was thinking of leaving, this time even after quoting whathet offer3dlast time and quoting neew cust offers they came backwith 3 offers each one worse than whathey offed originally, when I aked do they keep cust notes he  ouldnt tellme, so now I have cancelled, loyal cust since 2007, 

[Mark39]

But not loyal any more! Times change, and from recent posts here, Sky's discounts aren't as generous as they once were, I'm afraid. Of course, they don't have to offer any discount at all.

If the offers you've received don't represent value for money to you, then you're doing the right thing by cancelling and taking up a new customer offer with a different provider. Of course, when their initial offer expires, you'll likely be in exactly the same position as you are now.

I don't believe the advisers make a note of the offers they've made to customers. It would be pointless anyway, as the offer expires as soon as you end the call and wouldn't necessarily be available should you contact them again.