Poor contact details cannot speak to an agent at all

[RJAD]

I have been trying to get in touch today and called all the below to. no avail not one person who i got throught to was willing to help me.

I looked on the app yesterday to see how much i need to pay to get teh services back on and paid that amouint and now its trying to make me pay next months bill to switch back on but literally cannot speak to a human as cant get through the IVR!! COMPUTER SAYS NO!!!!!!!!!!!!!

[caesarome]

The computer will say no if your services are suspended as you will need to pay that bill in full and if you were 2 weeks or more late in paying it then you would also need to pay the next one and setup a monthly payment method before you can then talk to Sky.

[RJAD]

Nobody has helped me at all 

[caesarome]

I have said why you can't talk to Sky as you will have to pay the bill now before you can talk to them as per my post above.

[Daniel0210]

---

@RJAD wrote:

Nobody has helped me at all 

---

@RJAD 

The advice from @caesarome is the only option. 

Sky won’t reinstate your services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend won’t be processed until the following week as banks are closed.

[Mark39 · Accepted solution]

@RJAD if you were more than two weeks late paying your last bill, Sky will require you to pay next month's bill in advance, before they'll restore your services.

[RJAD]

I have a DD in place paid existing bill so what going on 

[caesarome]

As we can't see your bill what does it say here:

https://www.sky.com/bill/tv-broadband-talk

Feel free to post an image if you want but blank out your account number.

[Daniel0210]

---

@RJAD wrote:

I have a DD in place paid existing bill so what going on 

---

@RJAD 

You have to allow time for the funds to reach Skys account. As we've already stated it's not instant.

[RJAD]

NONSENCE, still no way of getting through to an advisor

[Mark39]

---

@RJAD wrote:

I have been trying to get in touch today and called all the below to. no avail not one person who i got throught to was willing to help me.

---

What did Sky say? Was your direct debit not paid? Is that the reason for the manual payment? Have you paid the next payment as well? 

[KayWen]

I am having this issue as we speak. My bill was paid and on time and reflected so. I even spoke to an advisor for the past 2 days. I lost my phone and I popped up to activate the new sim and get this message! its frustrating. Whatever they did to my account means I cannot access it due to error on their side.