Please help I cannot afford 65p per minute to call

[mjtemple]

I cannot afford 65p per minute to ring sky and ask them why they are continuously trying to take money from my account when no longer have contract

[PandJ2020]

Calls to Sky are charged at national rate.  (This wouldn't be 65p)

Did you give notice to cancel your contract?  Have you had email confirmation of such?

[mjtemple]

Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

[Daniel0210]

@mjtemple 

Did you receive an email from Sky acknowledging your cancellation request? 

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@mjtemple wrote:

I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

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If that is with a phone provider other than Sky you need to take that up with them.

[Mark39]

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@mjtemple wrote:

Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

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If you didn't receive confirmation of cancellation it sounds like your services haven't been cancelled. You'll need to contact Sky again, I'm afraid.

[mjtemple]

Also I luckily screenshot the conversation

[oj01]

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@mjtemple wrote:

Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

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I suggest changing phone providers 

[xenon81]

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@oj01 wrote:

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@mjtemple wrote:

Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

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I suggest changing phone providers 

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Me too, that's an awful price. The vast majority include 03 numbers in any monthly allowance so they're no different to dialing a normal landline or mobile.