Please cancel sky kids

[andy2807]

Hi please could you cancel my subscription to Sky Kids

[Daniel0210 · Accepted solution]

@andy2807 

We are customers here. Quickest way is to call Sky. Providing you're not still in a minimum term deal you need to contact Sky to reduce any part of your package or cancel it completely giving the required notice of 31 days.
Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

[twilight+princess]

Sky Kids is advertised as a free channel, if so then I doubt it can be removed from the package.

[Jezzar]

We are charged £6.00 monthly so it is not a free channel for us.

[Kevin-7248]

@andy2807 If you have the my sky app you can go to tv then Offers, go to kids and click remove and then update basket. 

This will update and be updated on your next bill. 

[Sharon+bainridge]

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@andy2807 wrote:

Hi please could you cancel my subscription to Sky Kids

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Could you cancel sky kids and Disney+ 

[SKY1992bf]

@Sharon+bainridge  We're customers here so can't cancel for you 

see post 2 above on how to cancel 

[Helen66chris73]

Same here, we've only just noticed we're paying for sky kids. How can it be advertised as free? Have you managed to remove it?

[MarkGoldsmith]

@Helen66chris73 all of the "free for x months" offers always include in their terms and conditions that in order to not be charged after the free period you must cancel that pack and give the required 31 days notice. It's the same that any free trial for any subscription based service generally works, the onus is on the customer to cancel ahead of the free period ending.

what sky tv service do you have? It's if glass or stream some of the TV packs you can remove from via your My Sky account here by managing your Tv packs: 

https://www.sky.com/mysky/tv/tv-packs

if you can't remove you need to phone Sky to invoke the 31 day notice and have it removed.

Sky kids has never been advertised as being completely free permanently but they generally quite often have a 2 or 3 month "free" offer for them.

[Daniel0210]

@Helen66chris73 

Your own post has been replied to. No advantage in posting it again.