I've been on at sky for weeks now to receive the refund I was owed in December. for the life of me nothing seems to be happening and I keep being urged to wait. I am uncomfortably close to making a further formal complaint having already made a complaint which is unanswered.
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A complaint could take up to 8 weeks to be resolved or go to deadlock. Unfortunately as it's no longer showing as a credit we can't escalate it here but that might mean it's being processed.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
