Discussion topic: Phone not showing on account

This message was authored by: KT278 · ‎24 Jan 2024

I had a phone with Sky and then got a second one. The new one never got added to my account online for me to see it. I have been charged the correct amount each month for it but I can't see it. The first phone plan has now needed and when I go onto my account it says no products. How can I get the phone showing in my account please?

This message was authored by: caesarome · ‎24 Jan 2024

Give Sky a call on the 150 number so they can look into this for you. Usually this happens if for whatever reason the second phone wasn't ordered on the same account that the other one is on,

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This message was authored by: KT278 · ‎31 Jan 2024

@caesarome is there an alternative number please? It's not a sky SIM card just a sky phone. Thank you.

This message was authored by: Mark39 · ‎31 Jan 2024

Yes, use the 'need more help' link at the bottom of the page here: https://www.sky.com/help/home

Discussion topic: Phone not showing on account

Phone not showing on account

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