Payments

[Jules671]

Payments I cant pay till next week told sky I would pay in 3 they said its ok

[Daniel0210]

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@Jules671 wrote:
they said its ok

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@Jules671 

Not necessarily. The billing process is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. (Don’t be tempted to make a manual payment at this point).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Jules671]

I don't have a dd system I pay on line

[Mark39]

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@Jules671 wrote:

I don't have a dd system I pay on line

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If you had a regular payment set up, as your Sky contract requires, you would have an automatic 10 days grace period if you're late paying. As you don't, you may find your services restricted once payment becomes overdue.

[Jules671]

I'm not having DD system as I do not trust sky

[Jules671]

I've always paid my way that's why I was reluctant to my card details on there

[caesarome]

You can setup a continuous payment method via a credit or debit card if you want but the terms and conditions do say that one way or the other you do have to have something setup on your account.

[Jules671]

I cant have sky taking money from my acc when they want as I don't work so money is tight

[Mark39]

If you're late paying, Sky may insist you comply with the terms and conditions you agreed to, and set up a regular payment.

[Jules671]

I have not set up a DD if u have other ideas and take money from my acc I will cancel with my bank ok

[Daniel0210]

@Jules671 
In case you’re not already aware, you aren’t talking to Sky Customer Services here. This is a customer based forum where we try to help other customers. 

[SKY1992bf]

@Jules671  You are not speaking to sky support we are all fellow customers 

the advice given is correct 

[daveNOS]

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@Jules671 wrote:
I cant have sky taking money from my acc when they want as I don't work so money is tight

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@Jules671 Sky will only take money on the day it is due as agreed when you joined.

If you don't trust Sky(as you stated) then why are you giving them your custom?, to me that makes no sense at all, if I don't trust a company I simply don't do business with them at all(especially when there are so many other providers).