Payments

[jacksleonard210]

I have never had a direct debit set up to pay my sky bill, as I've always paid manually since I registered and created an account 4 years ago. After having a mobile contract I have still continued to pay manually and my phone contract direct debit. The issue I am having is I paid manually for my sky TV and broadband on the 27th of this month and I have just received notification I had a direct debit taken for this account, which I know will be credited to account for next month but I need this payment reversed.

[Daniel0210]

@jacksleonard210 

If you have a continuous payment method set up (which the T's and C's state you should have) you never need to make a manual payment. Once the direct debit has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

[Karenhodson]

Need help

[SKY1992bf]

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@Karenhodson wrote:

Need help

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@Karenhodson with want exactly

[Daniel0210]

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@Karenhodson wrote:

Need help

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@Karenhodson 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Please explain.