Payment

[Amyxx123]

Hi , I already paid the broadband bill few days ago by telephone. And now another payment has just been took. 

[MarkGoldsmith]

---

@Amyxx123 wrote:

Hi , I already paid the broadband bill few days ago by telephone. And now another payment has just been took. 

---

That will happen if you make a manual payment yet you have a continuous payment method setup on your account. The automated payment is normally requested several days before the payment date, which is the reason that as manual payment so close to the date won't actually pay that month's bill. What would have happen is that the automatic payment paid your bill for this month, and your manual payment will go as credit onto your account and will therefore pay next month's bill.

You should never be making a manual payment against your bills, unless you automatic payment has failed ( at which point Sky would notify you to pay the bill).

[Amyxx123]

Would I not be able to get a refund? 

[MarkGoldsmith]

---

@Amyxx123 wrote:

Would I not be able to get a refund? 

---

Yes, but only when your account is showing a credit. So is your account showing as in credit?

If it is showing as credit we can escalate this for the attention of the Sky Messaging Team who will be able to process the refund. Its worth noting that refunds takes 3-5 business days to be processed.

[Amyxx123]

Yes it is showing as in credits. But a would like a refund please 

[MarkGoldsmith]

@Amyxx123 

This has been escalated to the Sky Messaging team who may be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Amyxx123.