Payment

[Andrius+R]

Hello, my monthly payment was taken twice, idk who I need to contact, because sky don't have live support on app...

[Daniel0210 · Accepted solution]

@Andrius+R 
Sounds like you made a manual payment. If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

If your extra payment is already showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the forum staff. Let us know on this thread if you want to do down this route.

[Andrius+R]

 

[Andrius+R]

Payment shows still pending, i made manual payment, my mistake 

[Mark39]

A pending payment may not become an actual payment. Keep an eye on your bank account to see if it actually goes through.

[caesarome]

If it does go through as a payment and that would happen from Monday onwards if it is going to, then this applies:

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@Daniel0210 wrote:

If your extra payment is already showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the forum staff. Let us know on this thread if you want to do down this route.

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