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Discussion topic: Payment

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This message was authored by Lilian0610 This message was authored by: Lilian0610

Payment

Hi my name is Lilian Jaffray I just wanted to let you know that I have got funds in my account my payment is due 21st may I would like sky to take it now because Iam not sure if the funds would still be in there


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

@Lilian0610 

You are talking to fellow customers here and not Sky. Let me explain the billing process… 

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. Don’t be tempted to make a manual payment at this point as it's likely that will go towards the following months bill, leaving your current bill unpaid and subsequently restricted. After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is all an automated process and from what we’ve been told Sky Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

@Lilian0610 

You are talking to fellow customers here and not Sky. Let me explain the billing process… 

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. Don’t be tempted to make a manual payment at this point as it's likely that will go towards the following months bill, leaving your current bill unpaid and subsequently restricted. After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is all an automated process and from what we’ve been told Sky Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Lilian0610
Topic Author
This message was authored by Lilian0610 This message was authored by: Lilian0610

Re: bill

Hi my bill is overdue I can pay infull on the 7th may please don't restrict my account this is the only time I have been late

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: bill

Posted by a Superuser, not a Sky employee. Find out more

@Lilian0610 wrote:

Hi my bill is overdue I can pay infull on the 7th may please don't restrict my account this is the only time I have been late


@Lilian0610 

The answer provided above still applies to you. It's the same advice I provided to you in May 2023 so it's been added to your first post. If you don't pay on time the above will apply. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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