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Discussion topic: Payment sent back

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This message was authored by gersgirl This message was authored by: gersgirl

Payment sent back

Hello anyone able to help i thought i paid my bill on the 10th april and now i have just receieved notification saying it got sent back on 21st april any one able to help me understand why
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This message was authored by caesarome This message was authored by: caesarome

Re: Payment sent back

Posted by a Superuser, not a Sky employee. Find out more

What does the app say about the bill, does it say it has been paid or that is overdue or perhaps something else ?

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gersgirl
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This message was authored by gersgirl This message was authored by: gersgirl

Re: Payment sent back

Says overdue now but there was a while it said paid 

This message was authored by caesarome This message was authored by: caesarome

Re: Payment sent back

Posted by a Superuser, not a Sky employee. Find out more

You are going to have to call Sky about this to see if they know why this has happened.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
gersgirl
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This message was authored by gersgirl This message was authored by: gersgirl

Re: Payment sent back

Thanks will do

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