Payment sent back

[gersgirl]

Hello anyone able to help i thought i paid my bill on the 10th april and now i have just receieved notification saying it got sent back on 21st april any one able to help me understand why

[caesarome]

What does the app say about the bill, does it say it has been paid or that is overdue or perhaps something else ?

[gersgirl]

Says overdue now but there was a while it said paid 

[caesarome]

You are going to have to call Sky about this to see if they know why this has happened.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[gersgirl]

Thanks will do