Payment of outstanding debt

[Godswill]

Please how do I make payments for my outstanding debt?

[Daniel0210]

@Godswill 
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[mcanultyneil974]

Need to know if iam cut off though fone bill or is the fone playing up cus the sim keeps me from any net works

[Daniel0210]

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@mcanultyneil974 wrote:

Need to know if iam cut off though fone bill or is the fone playing up cus the sim keeps me from any net works

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@mcanultyneil974 

Well are you behind on paying your Sky bills ? 

[mcanultyneil974]

Ok thank you,,i get universal credit which will be the 12th July could i pay it on Friday plez,could I still use my fone still ,my mum is very ill ,iam her carer

[MightyQuinn]

Hi @mcanultyneil974   Just checking that you know that you are only talking to other customers here? See Welcome below.

[mcanultyneil974]

• Could I double the bill pay

[Daniel0210]

@mcanultyneil974 
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.

When was your payment due?

If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[mcanultyneil974]

Hello i didt know I miss a payment could i possible pay a double for as need my fone with me because iam away from my mum who is very badly ill which plez need my fone up and running

[GD1]

@mcanultyneil974  You don't seem to be reading the replies to your previous requests.

You are not contacting Sky Customer services by posting here.

Any unpaid bills will lead to service restrictions this is applied automatically and to all customers regardless of circumstances.

[Daniel0210]

@mcanultyneil974 

My previous post covered the billing process if your services were NOT yet restricted. As you haven't confirmed whether your phone is restricted or not here is the information if it has already been restricted …

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/