Payment issues

[Tyler+Donohoe]

Hiya I would like to speak to a customer advisor as I haven't been able to make a payment due to funding issues this month.

[SKY1992bf]

@Tyler+Donohoe  are your services restricted?

[Tyler+Donohoe]

Yes all the billing payments are wrong aswell o only have internet I'm being charged over 100 a month for internet.

[SKY1992bf]

@Tyler+Donohoe If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do

1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)

If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment

[caesarome]

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@Tyler+Donohoe wrote:

I'm being charged over 100 a month for internet.

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Have your previous bills been paid ?

[Tyler+Donohoe]

I didn't get paid this month so o haven't had the money to pay any of my bills.

[caesarome]

If your previous bill has not been paid then what might have happened is that Sky have added it to this bill which is why it is so high.