This discussion topic has been answered Discussion topic: Payment due for already paid bill
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Message posted on 21 Jun 2024 04:13 PM
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New Sky Customer and this is my 3rd Bill
My current bill shows as
Total bill statement £49.00
1 payment received -£49.00
Direct Debit payment made -£49.00
1 payment failed £39.95
payment sent back on 20 June £39.95
Balance £39.95
Balance will be carried to next bill £39.95
There is also a warning message
Your scheduled payment has not been received
Best Answers
Message posted on 22 Jun 2024 02:52 PM
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@caesarome thank you for all your help. I have now managed to sort out my query and it appears that although I was told by someone at the call centre my setup fee would be credited to my account it appears although it was credited it wasn't supposed to be and that is the payment that is now due.
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All Replies
Message posted on 21 Jun 2024 04:16 PM
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Re: Payment due for already paid bill
What services from Sky do you have ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 21 Jun 2024 05:08 PM
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Re: Payment due for already paid bill
Hi, just sky stream with sports and movies and I've not changed/purchased/subscribed anything
Message posted on 21 Jun 2024 05:11 PM
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Re: Payment due for already paid bill
Was last months bill paid in full ?
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Message posted on 21 Jun 2024 05:15 PM
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Re: Payment due for already paid bill
Yes my last bill was paid in full and on time
Message posted on 21 Jun 2024 05:18 PM
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Re: Payment due for already paid bill
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 21 Jun 2024 05:21 PM
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Re: Payment due for already paid bill
Thanks for your help, very much appreciated
Message posted on 21 Jun 2024 05:27 PM
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Re: Payment due for already paid bill
Thanks for escalating this. We’ve sent @Andyy01 an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on 22 Jun 2024 02:52 PM
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@caesarome thank you for all your help. I have now managed to sort out my query and it appears that although I was told by someone at the call centre my setup fee would be credited to my account it appears although it was credited it wasn't supposed to be and that is the payment that is now due.
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