Paying less a month

[samchamps11]

How come new customers can pay considerable amount less than me who is paying alot more and don't get the option to pay less when I have been with sky for over 5 years?

[Daniel0210]

@samchamps11 

The fact that new customers initially get a better discount has been discussed here many many times. It's the was these companies work now with the onus being on getting new customers through the door I'm afraid. You were a new customer once and would have benefited from a good deal at the time. 

[Mark39]

@samchamps11 if you're not 'in contract' you're paying list price which is usually somewhat higher than the price you would pay if you had negotiated a deal with Sky. The,solution is to call Sky and agree a new deal.

If you're 'in contract' you're paying the price you've agreed with Sky. If that's higher than you believe others are paying, it's down to your negotiation skills, I'm afraid. 

[PandJ2020]

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@samchamps11 wrote:
How come new customers can pay considerable amount less than me who is paying alot more and don't get the option to pay less when I have been with sky for over 5 years?

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The industry standard approach tends to attract new customers with 'teaser rates' and hope existing customers don't quit (even though they are paying more).  Indeed, many do appear to stay even though they complain about it as it's often hassle to switch.

The only guaranteed way (for all such services) is to switch at every renewal - unless they do decide to offer a decent rate to stay...