0

Discussion topic: Paying less a month

Reply
This message was authored by samchamps11 This message was authored by: samchamps11

Paying less a month

How come new customers can pay considerable amount less than me who is paying alot more and don't get the option to pay less when I have been with sky for over 5 years?
Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Paying less a month

Posted by a Superuser, not a Sky employee. Find out more

@samchamps11 

The fact that new customers initially get a better discount has been discussed here many many times. It's the was these companies work now with the onus being on getting new customers through the door I'm afraid. You were a new customer once and would have benefited from a good deal at the time. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Paying less a month

Posted by a Superuser, not a Sky employee. Find out more

@samchamps11 if you're not 'in contract' you're paying list price which is usually somewhat higher than the price you would pay if you had negotiated a deal with Sky. The,solution is to call Sky and agree a new deal.

 

If you're 'in contract' you're paying the price you've agreed with Sky. If that's higher than you believe others are paying, it's down to your negotiation skills, I'm afraid. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Paying less a month

Posted by a Superuser, not a Sky employee. Find out more

@samchamps11 wrote:
How come new customers can pay considerable amount less than me who is paying alot more and don't get the option to pay less when I have been with sky for over 5 years?

The industry standard approach tends to attract new customers with 'teaser rates' and hope existing customers don't quit (even though they are paying more).  Indeed, many do appear to stay even though they complain about it as it's often hassle to switch.

 

The only guaranteed way (for all such services) is to switch at every renewal - unless they do decide to offer a decent rate to stay...

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion