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Discussion topic: Paying £7 per month for Sky Kids which I did not approve - please help!

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This message was authored by EmmaB24 This message was authored by: EmmaB24

Paying £7 per month for Sky Kids which I did not approve - please help!

I've just discovered that I've been paying £7 per month for Sky Kids since November of last year, a service I did not want or request. I've cancelled this going forward but am having trouble claiming back the funds they've already taken (£56).

 

They are saying I was given Sky Kids for 2 months free (I wasn't aware), which continued thereafter on a paid basis because I did not actively cancel it. Apparently this is their 'standard procedure' and as per their 'terms and conditions' they cannot apply credit or provide a refund. 

 

I will pursue this as it seems unlawful and certainly unfair. I just wondered if anyone has been in a similar position? Any advice welcome. Thanks.