Payed my sky bill £96.Friday, and they’re taken another same payment out again?

[Valleysboi68]

Payed my sky bill Friday £96. And they've taken another payment again.need money put back into my account..

[SKY1992bf]

@Valleysboi68 If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[Mark39 · Accepted solution]

Don't make manual payments for exactly this reason. Once your Sky account shows the credit you'll be able to seek a refund from Sky. We can help you here with that at that time.

[caesarome]

@Valleysboi68 

Let us know when you see the £96 credit on your account as we can arrange some help via here from Sky to have it refunded if you want.