Pay monthly by credit card- "Broadband change payment method unsuccessful"

[DH62]

Hello
My Sky account is about 6 months old, and so far I have had to pay the broadband bill manually.
I have tried several times over the last few months to switch the payment method to "Pay monthly by credit card", but just get the standard "Change Payment method unsucccessful".
The card details in the system are correct.

I am fed up now. 
It's like Sky doesn't want my money! 

[SKY1992bf]

@DH62  try the relevant section of the link below 

https://www.sky.com/help/articles/change-payment-method-or-date

note sky only accepts visa or Mastercard as payment card payments 

[DH62]

Thanks, but thats exactly what I am doing, many times over the last few months.

I have tried 4 times today already and confirmed the notification on my phone each time, and at the last minute, the systemt just switches to "unsuccessful".
It seems to think I have a direct debit set up on that card, - which I don't.

[SKY1992bf]

@DH62 is it a visa or Mastercard card? If it is your only option would be to contact Sky directly and see if they can change it for you 

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[caesarome]

@DH62 

Can you not pay by a direct debit instead ?

[DH62]

@SKY1992bf , I appreciate the help, but it didn't really get me anywhere.

I don't have sky phones so that's out.
Sky assistant was useless. I tried that already for over 30 min, repeating myself, until I ran out of patience.
I have been through the "help" sections, but I could  only find options to direct to the payment method change page, which is where it all started. It beggars belief that a company this big makes it virtually impossible to contact them to help us make payments. Payments usually have the BEST support teams.
I guess I'll wait till next month and go through all this again.. and again... and again....