03 Sep 2024 08:13 AM
My payment didn't come out as arranged yesterday so I made a manual payment, the arranged payment has come out today so I have now paid twice, is there any way I can get a refund for this please ?
03 Sep 2024 09:02 AM
Posted by a Superuser, not a Sky employee. Find out more@Loismoore1312
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.
However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.
03 Sep 2024 09:39 AM
I would prefer to received a refund if this is possible 🙂 thanks for your help!
03 Sep 2024 09:40 AM
Posted by a Superuser, not a Sky employee. Find out moreSo is it showing as a credit on your Sky account yet?
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