Paid too much on my bill ..

[Loismoore1312]

My payment didn't come out as arranged yesterday so I made a manual payment, the arranged payment has come out today so I have now paid twice, is there any way I can get a refund for this please ? 

[Daniel0210]

@Loismoore1312 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[Loismoore1312]

I would prefer to received a refund if this is possible 🙂 thanks for your help! 

[Daniel0210]

@Loismoore1312 

So is it showing as a credit on your Sky account yet?