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Discussion topic: Paid overdue balance but still restricted

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This message was authored by Elllllx This message was authored by: Elllllx

Paid overdue balance but still restricted

Hi there. I had an overdue balance of £99 which suspended my services. I've just made a manual payment to cover it but my services are still restricted. When i click on the "reinstate my services" button it says they're up and running, but they're not. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Paid overdue balance but still restricted

Posted by a Superuser, not a Sky employee. Find out more

Have you re-setup your monthly payment?

Elllllx
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This message was authored by Elllllx This message was authored by: Elllllx

Re: Paid overdue balance but still restricted

It didn't let me do anything at all when pressing the "reinstate" button, so I went manually into the billing payment method and set up a new direct debit. Still hasn't done anything to my services 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Paid overdue balance but still restricted

Posted by a Superuser, not a Sky employee. Find out more

@Elllllx 
Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. 

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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