Paid my bill twice as i paid it on the 13th but sky took it from my bank today by direct debit and t

[M+young]

Return my payment back to my barclays account ASAP.

[caesarome]

@M+young 

When a direct debit is setup then as you have done you never the need to make a manual payment for a few reasons:

A direct debit should be taken automatically from you so if you make a payment to close to the billing date then it is to late to stop it from being taken via it.

Secondly, should a direct debit fail for whatever reason, Sky will attempt to take it again 10 days later so you do not need to do anything payment wise.

As you have now made this manual payment you should now see a credit on your account so you have two options, you can either leave it then it will be used to pay next months bill or you can call Sky tomorrow to ask them to refund it to you and this should be back with you within 5 working days.

[GD1]

@M+young  For awareness this is a customer helps customer community, nothing can or will happen in response to your post, no one at Sky will see your post or even know who it belongs to based on your community login.