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Discussion topic: Paid money into old sky account by mistake

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This message was authored by sophiemcnichol26 This message was authored by: sophiemcnichol26

Paid money into old sky account by mistake

Hey, I have two emails I use and recently logged into my sky account to manually pay my bill which was due last week btw, I signed into an old account and paid the bill only to realise this isn't my current sky account, I need the money back to pay the bill as I can't afford to pay twice will I get the money back or be able to transfer the money to my current sky account? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Paid money into old sky account by mistake

Posted by a Superuser, not a Sky employee. Find out more

Do you have multiple subscriptions with Sky as usually an old account would have been closed so you would not be able to make the payment. But as you have you will need to call Sky and ask them to refund this to you, to prevent this from happening again you might what to set up a direct debit so you don't have to login and manually pay the bill yourself each month.

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sophiemcnichol26
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This message was authored by sophiemcnichol26 This message was authored by: sophiemcnichol26

Re: Paid money into old sky account by mistake

Thanks for reply, the account is closed but I was still able to make a payment. No I only have 1 active subscription I will give them a call tomorrow hopefully they can transfer money over.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Paid money into old sky account by mistake

Posted by a Superuser, not a Sky employee. Find out more

 @sophiemcnichol26  Sky definitely won't be able to transfer the money between your Sky accounts only transfer it back to your bank which will take 3-5 working days leaving you to pay sky again 


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This message was authored by Liverpoolgirl23 This message was authored by: Liverpoolgirl23

Re: Paid money into old sky account by mistake

Update: I had to pay to reinstate my sky subscription to be able to speak to someone, once I got through they said I couldn't get a refund on the money in my closed account and to go through my bank as a charge back. Has anyone ever heard of this? 

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