27 Jul 2024 02:05 PM
I'm moving out and need to return my broadband router but will have left the property by the time Sky say that the packaging will be sent to me - the person from Sky that I spoke to told me to go to Sky.Com/Returns to provide an alternative address for it to be sent there but I can't see how to do this at that URL - help!
27 Jul 2024 02:22 PM
Posted by a Superuser, not a Sky employee. Find out more@KarenE
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
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