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Discussion topic: Packaging not received as I've moved home

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This message was authored by KarenE This message was authored by: KarenE

Packaging not received as I've moved home

I'm moving out and need to return my broadband router but will have left the property by the time Sky say that the packaging will be sent to me - the person from Sky that I spoke to told me to go to Sky.Com/Returns to provide an alternative address for it to be sent there but I can't see how to do this at that URL - help!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Packaging not received as I've moved home

Posted by a Superuser, not a Sky employee. Find out more

@KarenE 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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