Discussion topic: Overpaid my internet

This message was authored by Becks89 This message was authored by: Becks89

Overpaid my internet

i have overpaid my internet bill and i was wondering if it was possible to get a refund as i could do with it back for other bill. It is showing as credit on my account


All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Overpaid my internet

Posted by a Superuser, not a Sky employee. Find out more


Do you mean you've made a manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that. 

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion