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Discussion topic: Overdue refund

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This message was authored by Steve166 This message was authored by: Steve166

Overdue refund

Hello, I am due a refund on my billing period of 15th - 27th January 2024. Could this please be escalated because it's now been over 7 weeks. Thanks.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Overdue refund

Posted by a Superuser, not a Sky employee. Find out more

@Steve166 

What's was the refund for? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Steve166
Topic Author
This message was authored by Steve166 This message was authored by: Steve166

Re: Overdue refund

Thanks. It was for Sky Broadband Superfast.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Overdue refund

Posted by a Superuser, not a Sky employee. Find out more

@Steve166 wrote:

Thanks. It was for Sky Broadband Superfast.


@Steve166 

What I meant was, was it as a result of cancelling your subscription or something else?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Steve166
Topic Author
This message was authored by Steve166 This message was authored by: Steve166

Re: Overdue refund

It was a result of cancelling my subscription (with effect from 15th January). Thanks.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Overdue refund

Posted by a Superuser, not a Sky employee. Find out more

@Steve166  is the credit showing on your sky account


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Overdue refund

Posted by a Superuser, not a Sky employee. Find out more

@Steve166 

And please confirm it's now showing as a credit on your Sky account.,


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Steve166
Topic Author
This message was authored by Steve166 This message was authored by: Steve166

Re: Overdue refund

Yes. It was originally showing under the "28th February 2024" bill. The heading of this bill then changed to "Feb 2024" but no refund was received. The credit can now also be seen on the "Mar 2024" bill as well as the old "Feb 2024" bill.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Overdue refund

Posted by a Superuser, not a Sky employee. Find out more

@Steve166 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Overdue refund

Posted by a Superuser, not a Sky employee. Find out more

@Steve166 
I’ve escalated your post and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Overdue refund

Posted by a Sky employee

Thanks to all for escalating this 🙂 We’ve sent @Steve166 an invite to chat.

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