I'm being overcharged more than the new contract I signed last month, was told a manager would be in touch which they obviously haven't done - and on top of this our connection has only got worse since I signed our 'upgrade'. I feel they're breaching my contract in multiple ways - what can I do when calling is getting me nowhere?
Was this a renewal or are you a new customer to Sky broadband?
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links https://www.sky.com/help/articles/understanding-my-bills and https://www.sky.com/manage/bill/future
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Hi yes I knew the bill would be higher for the first month, they then added a £10 fee onto the next - it is my projected bills that are incorrect. I have tried complaining on the phone and have just been told they're not lying because the prices rise in April, hence why my bills are more than the NEW contract I signed? I feel insane as the reason I recontracted in April in the first place was because of my previous prices rising.
Thank-you, this is what I thought, everything in my email is saying this price I am expecting, not the price quoted on my projected bills. I am going to try the online chat or writing to them as calling isn't getting me anywhere
