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Discussion topic: Overcharged want a call back and refund

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This message was authored by Jm12001 This message was authored by: Jm12001

Overcharged want a call back and refund

Call me I've been wrongly charged for my bill I'm unhappy 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Overcharged want a call back and refund

Posted by a Superuser, not a Sky employee. Find out more

@Jm12001 

Sky won't call you as the result of your post. If you want to speak to an agent you'll need to instigate the call. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Overcharged want a call back and refund

Posted by a Superuser, not a Sky employee. Find out more

Not going to happen. Sky won't know who you are. What makes you think you've been overcharged?

Jm12001
Topic Author
This message was authored by Jm12001 This message was authored by: Jm12001

Re: Overcharged want a call back and refund

Paid £91 twice in a month for internet and tv 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Overcharged want a call back and refund

Posted by a Superuser, not a Sky employee. Find out more

@Jm12001 wrote:

Paid £91 twice in a month for internet and tv 


@Jm12001 

Did you make a manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will be used to pay your next bill so on that bill date no money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Overcharged want a call back and refund

Posted by a Superuser, not a Sky employee. Find out more

@Jm12001 wrote:

Paid £91 twice in a month for internet and tv 


Two bills in the same month? Or have you overpaid by making a manual payment?

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