hello, I've been overcharged on my December bill. We usually pay 73 pounds a month and I've been charged 161 pounds which is completely not affordable. Has anyone else had this? How do we rectify it?
Posted by a Superuser, not a Sky employee. Find out more
@Lianne7 We obviously can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended as @PandJ2020 states. Perhaps compare the latest bill with previous ones to see where it differs.
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.
Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.
If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
