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Discussion topic: Over payment

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This message was authored by Lea15 This message was authored by: Lea15

Over payment

Hi I have been charged twice by sky this month it is in pending and can't afford both amounts as it is expensive anyway what do I do 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Over payment

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky? Or did you make a manual payment?

Lea15
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This message was authored by Lea15 This message was authored by: Lea15

Re: Over payment

I made a manual payment 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Over payment

Posted by a Superuser, not a Sky employee. Find out more

@Lea15 wrote:

I made a manual payment 


@Lea15 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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