Outstanding contract with previous supplier(Virgin)When I enquired about my contract with Virgin, I

[Mother58]

I recently decided to change to Sky for TV, but was told that because I had a carecall connection I would be better off keeping Virgin Broadband and Landline(linked to carecall)

I was already under contract with Virgin and was concerned about the outstanding fee which Virgin would charge for leaving their TV service as I was changing from then because of the high cost.

I was told " Dont worry about that as Sky will settle the payment". I have sent several emails to sky regarding this as I have had by bill in from Virgin quoting I owe then £210.00 for coming out of contract.

I would  not have taken a congract with SKY if this is the case, was I given incorrect information from the Sales guy within Sky Sales as a scam to get me to sign. I feel very let down by this matter and it is very worrying. 

[Daniel0210 · Accepted solution]

@Mother58 

This link explains Sky Credit Switch. Sky don't settle with VM. You have to. 
https://www.sky.com/help/articles/switching-credit-offer 

edit; I forgot to add, Sky don't use email as a general method of communication. 

[TimmyBGood]

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@Mother58 wrote:

I was told " Dont worry about that as Sky will settle the payment". I have sent several emails to sky regarding this as I have had by bill in from Virgin quoting I owe then £210.00 for coming out of contract.

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Sky will not 'settle the payment' but they should credit your Sky account after presentation of the appropriate documentation. Unfortunately as the link which @Daniel0210 provided indicates, Sky will cover a maximum of £100 for television services and another £100 for broadband/voice so you aren't going to get anything like the full amount covered.