Out of cooling off period, struggling to pay the bill.

[James0508]

I entered into a new contract in November, for 18 months. I'm out of the cooling off period now but with little mouths to feed I'm struggling to pay the bill. I have looked on the sky website about financial difficulty but it just takes me in circles. I don't know if I'd be able to afford to early cancellation fee. Is there a way round it or would I be stuck with a debt being taken to court over it? 

Really stressed over this. 

[SKY1992bf]

@James0508  All you can do is call sky and discuss your options but they are within their rights to hold you to the contract, if they allow you to cancel you will be liable to early termination charges and sky can choose to use all legal options open to them to recover the debt 

[caesarome]

You are a way off being take to court so why not call Sky and explain your situation to see what they say, while they are within their rights to make you see the contract out if you explain you are struggling to pay they might be able to come up with something that can help.

[MarkFleming]

Hello. Because I'm now unemployed at the moment I'm having great difficulty in paying both of my bills right now & would appreciate some help please. I can give evidence of my Universal Credit. 

I don't expect to be in this awful situation forever as I am actively seeking work every day.

Thank you.

Mark Fleming.

[Daniel0210]

@MarkFleming 
See the above replies as well but the billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass