Oustanding Credit from Old Sky Q Account

[Bluedemon]

Dear Sky,

In early June, I transferred my Sky Q Account to a new Sky Stream Account. However, my Sky Q monthly debit of £62.50 had just been taken out for the month of June.

My Sky bill shows that due to the unused June portion of my old Sky Q account, there would be a credit of £58.33, which would be used against further monthly Sky Stream  subscriptions.

 Notwithstanding the above however, on 3rd July, Sky have debited £21 from my account to cover the my Sky Stream account up to 3rd August. Therefore, the £58.33 credit still remains owing to me.

In light of the above, would it be possible for Sky to simply reimburse the £58.33 credit directly into my banking account.

I welcome your advice on this matter.

Regards,

TW Arnold

[caesarome]

@Bluedemon 

Is your payment method still in place on your Sky Q account ?

[Bluedemon]

Thanks for your message.

I've managed to speak to a Sky Agent on the telehone, who has now arranged a full reimbursement of the outstanding credit into my banking account.

Therefore - all sorted now.