Ordered broadband and talk for new house but it's missing on my account details

[PowderblueKes]

Hey,

A few weeks ago, I ordered a Broadband/Talk setup for a house I'm moving into this weekend but when I go into my account to track the order/see status etc, all I get is "Unrestricted" error pages.

Just wanna check I'm still getting what I ordered but can't seem to do that atm.

Ta,

[peter-marlow+1966]

Call sky and check your  order with them if  you  have  trouble  checking  on line 

[caesarome]

@PowderblueKes 

I presume you mean you are seeing a restricted message, if so are you using the same login details that you created when placing the order ?

[PowderblueKes]

@caesarome Hey, yeah, same login details.

I've had the router arrive and just got my WhatsApp informing me of my engineer arrival time with a link to the order tracking section of the website but it's still restricted/erroring 😕

[caesarome]

@PowderblueKes 

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[PowderblueKes]

Cheers.

Can't seem to finish linking as I don't have an account number yet (probably as I've had no bill?) and the account information part of My Details is just a header with a blank page under it. 

I have a Sky ID and that's linked to my email login details though 😕

[caesarome]

@PowderblueKes 

Have you had any emails about this order you have placed ?

[PowderblueKes]

Confirmation order on the 2nd.

Router delivered to the house

WhatsApp confirming engineer arrival window

None of them had the account details in.