Only to contact sky, this Is all we want

[4943davy]

Sky your no Help what so ever, 

[4943davy]

• Well are we to be allowed to talk to sky. It's just for Help, I am a customer I do Pay £700+ a year 

[SKY1992bf · Accepted solution]

@4943davy  We're predominantly a customer helps customer forum only so if you require our help or assistance we need as much information as possible from the start 

[4943davy]

I think it's time to leave Sky 

[Anonymous]

@4943davy Yes, you can talk to Sky. Dial 150 from a Sky Mobile or Sky Talk phone. Then stay silent when the bot starts speaking.

If you can't ring 150 then click on the Contact Us option in the forum footer. You'll find a number in there if the online guides don't help. 

[Anonymous]

@4943davy Then you need to be ringing Sky. This is a customer to customer forum primarily.

You can only leave by giving 31 days notice, if your contract has 31 days or less to run. 

Dial 150 from a Sky Mobile or Sky Talk phone or use the Contact Us option in the forum footer.

If you still have a fair bit of time on your contract you are unlikely to be allowed to cancel penalty free. 

[caesarome]

@4943davy 

I am not sure why your last post was in the Sky Stote forum on here so it has been moved to your current thread where advise has been posted for you if you eat bro give the required notice to leave.

[Daniel0210]

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@4943davy wrote:

I think it's time to leave Sky 

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@4943davy 
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

🔹

If you’re moving to another ISP you could use the One Touch Switching system which is hopefully the easiest method and explained in this link ~ NOTE: it only applies to broadband and Talk and not a TV subscription.
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.