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Discussion topic: On-off paymenent refunded and all payments fail

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This message was authored by: Venkata_Y

On-off paymenent refunded and all payments fail

I have recently made on-off payment for a new iphone on a credit sale agreement. After nearly a week, I get an email saying that payment has failed. I tried customer care on call and it failed even that way. what is happening?

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This message was authored by: MightyQuinn

Re: On-off paymenent refunded and all payments fail

Posted by a Superuser, not a Sky employee. Find out more

@Venkata_Y wrote:

what is happening?


Hi @Venkata_Y   Your guess is as good as ours. Did you perhaps fail the enhanced credit check. The only way to get an answer is to persevere in contacting Sky.

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This message was authored by: Venkata_Y

Re: On-off paymenent refunded and all payments fail

They are making me cancel and reorder. One customer care said it is technical issues. One said, could be credit check issue. But no one confirmed and they seemed clueless. I asked them to cancel the order. Very disappointed with Sky customer support

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