Old versus new customers.

[JohnLowrie]

I am one of those from NowTV and I find it frustrating as it seems the only way to communicate with them and Sky is by telephoning. Customer Service never replies in other ways. Because of that I was not able to take up a new offer when my contract ended.  I see new offers avaible to only new customers - they can do it online, no need to telephone. The offers available to me as an old customer are £4 a month more than that, £1 cheaper than the non contract price I have to pay! Seems daft to have to end a contract, doesn't it? So much for loyalty to customers.

[GD1]

@JohnLowrie  You don't end your contract until you actually cancel the service, what you are referring to is a discounted deal ending, as you're an existing customer then sadly you need to call to negotiate a new deal.

[Daniel0210]

@JohnLowrie 

Most, if not all providers do this now. From recent posts on here it does seem that decent deals are increasingly hard to find. If you choose to leave the same will happen at the end of your discounted deal with whoever you go with. Once you've been away for 18 months you'll be able to rejoin and benefit from new customer discounts. 

[JohnLowrie]

Received this:

"Make sure you respond with a thanks or a Like. And remember, if their reply has helped fix your query, be sure to mark the reply as an Answer - you'll be helping future customers with the same issue!"

So thank you to the two who did reply, no doubt trying to help but of course confirming what I knew. I take the view that it shows how poor customer service is now has been normalised, both the issue of treating existing customers less favourably than new ones and insisting that old ones must telephone about renewing contracts but a new one can  set up their contract all online!