Old contract not cancelled

[suzuki16]

I set up a new contract in Mum's name for her address with a new DD from my bank. The old contract for the same address was not cancelled as asked.  The DD is still being taken by Sky although the old broadband service is no longer provided. Today I have been advised by Sky billing not to cancel the old DD until it's been resolved. Has anyone else had this problem? 

[caesarome]

@suzuki16 

It doesn't really matter if someone else might have had the same issue as what is more inportant is that this old account is closed and then any overpayment left on the account in the form of a credit is refunded which is why the direct debit needs to remain in place so have Sky said they will now cancel this account ?

[Sheppy74]

Hi I'm having the same issue. I've now been with bt 2 months and sky are still sending me bills even though the router has been sent back. Its an absolute cluster fffff. I cannot find a complaints number and the automated system won't let me speak to a person till I have set a DD up. 

[suzuki16]

Thanks for your input. Sky are escalating it to their manager and will call me back on Friday.

[Sharcuk]

@Sheppy74 Did you use the one touch switch (OTS) system when you moved to BT? If so, it's BTs responsibility to tell Sky you are switching.

If you didn't use OTS , did you give the required notice and get email confirmation of the cancellation from Sky? 

Scheduled monthly payments are still due during your notice period, and as bills are prepared 14 days in advance of your payment date, it is possible for payments to be taken after you have given notice.