Old account in credit

[Moonieblue]

I switched to another broadband supplier. Now my sky broadband account is in credit. If possible I would like broadband credit switched to my sky mobile account

[Daniel0210]

@Moonieblue 

It cannot be transferred to another Sky account. Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply whether the payment method is still active.

[Moonieblue]

I will call sky as payment method has been cancelled. Thank you for your help