Not showing itemised calls

[Telhosp]

Previously on my mums account the calls made from her landline were itemised and now they are not showing at all. She has Dementia (which should be noted on her records) I am her daughter which should also be on her records for contating - Diane Wright.

As she is currently in hopsital we are trying to sort a few things out and one is her SKY telephone calls as she has a habit of ringing numbers so we really need to check this out.

Please could someone contact me as soon as possible so I can obtain access to view these details.

[caesarome]

Have you downloading the bill in the pdf fomat to see if they show:

https://www.sky.com/manage/bill/

[Telhosp]

Downloaded the pdf and it shows the same information. It's only been since the format has changed

[Mark39]

Bit confused here - itemised billing hasn't changed, to my knowledge.

[Telhosp]

It's not showing on the account I'm looking at. It looks like the old system has been changed

[Mark39]

@Telhosp there have been a couple of other posts reporting the same thing. I've raised it with Sky.

[Mark39]

@Telhosp it has been logged as a fault. If you haven't already, try this link to your bill: https://www.sky.com/myaccount/bill

[POAMichael]

I've been struggling to get itemised calls, has anyone solved this issue?

I log in, go to bills, click on the "view itemised calls" and it doesn't show, only resets to the "latest bill" section. Downloading the pdf doesn't do anything other than reformat the displayed data to a pdf.

Please advise