Not receiving emails.. checked junk .. only emails I get are about promotions

[Lucy120]

I spoke to a member of the sky team, I was ringing to cancel my to package as my bill is far to high.
The man on the phone started to dispute why I didn't receive the notification of the increase via email.. I've checked my emails and I can't see any.

I've checked my junk folder and the only emails I receive are promotional. 
I didn't like the way I was spoke to either.

[Daniel0210]

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@Lucy120 wrote:

I spoke to a member of the sky team, I was ringing to cancel my to package as my bill is far to high.

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@Lucy120 

In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Did you manage to cancel whichever service you were ringing them about?