Not received a returns parcel

[Hi4]

You're asking for my cancelled router to be sent back and I haven't received a return package 

[Daniel0210]

@Hi4 

Not us. You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Ar+Tarn]

Don't panic.

Mine failed to arrive before cancellation date (26/01). Found a suitable box and used the royal mail service where a label was created, receipt for postage given and away it went. 

Tracking number shows 48hrs later that it's been received. Needless to say I will keep the receipt/tracking details etc for a few months in case i get a ...."you haven't sent it back email", despite it now already having gone back. 

Needless to say - the sky provided box for the returns has turned up today (30th). 

[MarkGoldsmith]

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@Ar+Tarn wrote:

Don't panic.

Mine failed to arrive before cancellation date (26/01). Found a suitable box and used the royal mail service where a label was created, receipt for postage given and away it went. 

Tracking number shows 48hrs later that it's been received. Needless to say I will keep the receipt/tracking details etc for a few months in case i get a ...."you haven't sent it back email", despite it now already having gone back. 

Needless to say - the sky provided box for the returns has turned up today (30th). 

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Thats expected, i wouldn't expect the returns package to arrive before your final date, the sending of it is usually triggered by your services ending, which obviously wouldn't happened until the termination date. 

[Mark39]

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@Ar+Tarn wrote:

Needless to say I will keep the receipt/tracking details etc for a few months in case i get a ...."you haven't sent it back email", despite it now already having gone back. 

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I'd recommend at least 12 months, if not longer.

[Ar+Tarn]

@MarkGoldsmith Yet completely at odds with what i was told on the phone, so not as verbally ecpected at all. 

"Will be there 5 days prior" was the phrase. 

[MarkGoldsmith]

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@Ar+Tarn wrote:

@MarkGoldsmith Yet completely at odds with what i was told on the phone, so not as verbally ecpected at all. 

"Will be there 5 days prior" was the phrase. 

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Cant say i'm surprised that you may have been told wrong information by the customer services agents.

I believe the logic of sending it once services are terminated as its possible during the cancellation term a customer will be offered a renewal deal that they then accept and thus the services don't get cancelled.

[Ar+Tarn]

They were told I'm off to New Zealand (ironically still Sky TV).

No renewal deal offered as I'd expect after giving that info. Sadly NZ Sky may be a different kettle of fish, in both equipment and channel choice.